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Privacy Policy​

Lotus Thai – Wellness Massage Salon

Chayanan Tanpeerakarn, Massage Therapist

 

Last Updated: 04 January 2026

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1. Data Controller

 

Data Controller

Lotus Thai

Chayanan Tanpeerakarn – Massage Therapist

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Avenue de l’Etrier 3
1300 Wavre
Belgium

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Company number (BCE): 0771.274.219

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Phone: +32 494 39 07 95

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Email: info@lotusthai.be
Website: https://www.lotusthai.be
 

2. Personal Data Collected

 

In the course of its activity, Lotus Thai may collect the following personal data:

  • first and last name

  • email address

  • phone number

  • messages sent via:

    • the website contact form

    • the website chat (Wix)

    • email

    • SMS

    • Facebook Messenger

    • WhatsApp

  • information voluntarily provided during exchanges with the salon

  • data necessary for managing appointments, services, payments, and gift cards

  • technical data related to website browsing (cookies, technical logs)

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No sensitive medical data is collected or stored.

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Messages exchanged via SMS, Facebook Messenger, or WhatsApp are subject to the terms and privacy policies of those services.

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3. Purposes of Processing

 

Personal data is collected and processed solely for the following purposes:

  • managing contact requests and communication with clients

  • managing messages sent via the website, chat, email, SMS, Facebook Messenger, or WhatsApp

  • managing appointments and services

  • administrative, accounting, and legal obligations

  • communicating with clients regarding their appointments or services

  • improving the user experience and the functioning of the website

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Personal data is never used for unsolicited commercial purposes.

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4. Legal Basis for Processing

 

Processing of personal data is based on:

  • the performance of a contract or pre‑contractual measures (booking an appointment, purchasing a service)

  • the client’s consent when submitting a form or using the website chat

  • compliance with legal and accounting obligations

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5. Data Recipients

 

Personal data is intended exclusively for Lotus Thai.

 

It may be shared with technical service providers strictly necessary for the operation of the website or the management of payments and bookings (website hosting, booking platform, payment provider), in compliance with GDPR requirements.

 

Personal data is never sold, rented, or transferred to third parties.

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6. Data Retention

 

Personal data is retained only for the time necessary to fulfill the purposes for which it was collected and in accordance with applicable legal obligations.

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Messages and electronic exchanges (contact form, website chat, emails, SMS, Messenger, WhatsApp) are kept for a reasonable period strictly necessary to manage the client relationship, then deleted or archived in accordance with legal requirements.

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Billing‑related data is retained in accordance with accounting and tax obligations.

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7. Rights of Data Subjects

 

In accordance with the General Data Protection Regulation (GDPR), clients have the following rights:

  • right of access

  • right to rectification

  • right to erasure

  • right to restrict processing

  • right to object

  • right to data portability (when applicable)

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To exercise these rights, clients may contact Lotus Thai at: info@lotusthai.be

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8. Data Security

 

Lotus Thai implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data and to prevent unauthorized access, loss, alteration, or disclosure.

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9. Cookies

 

The website uses cookies to ensure proper functioning, improve the user experience, and analyze website traffic.

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Clients may accept, refuse, or configure cookie usage through the consent banner displayed on the website or via their browser settings.

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10. Website Hosting and Sub‑Processors (Wix)

 

The Lotus Thai website is hosted by Wix.com Ltd., whose servers may be located in the European Union or the United States. As part of hosting, website operation, online chat, and forms, Wix may process certain personal data as a data processor, in compliance with GDPR requirements.

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Wix implements technical and organizational measures to ensure data security and confidentiality.

 

For more information, please consult Wix’s privacy policy: https://www.wix.com/about/privacy

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11. Changes to This Privacy Policy

 

This privacy policy may be updated at any time to remain compliant with legal, regulatory, or technical developments.

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The version in effect is the one published on the website at the time of consultation.

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